Contact & support

A problem with a design, your account, or a purchase? Here’s how to reach us.

Design and account support

In the editor, choose Support to send a report with optional artwork, settings, and screenshots. Existing requests and replies are in your support inbox.

My support requestsSign-in required. Replies appear in the inbox; email notifications are not enabled.

Email us

For sign-in issues, billing questions, refund requests, and privacy matters:

charmlabsupport@proton.me

Include your account email and a brief description. Never send passwords, API keys, or full card details.

Privacy and account deletion

Use Account → Request account or data deletion to create a private support ticket, or email us with the subject “Privacy request.” Tell us whether you want to access, correct, or delete information.

We verify account ownership and review billing, legal retention, and fraud-prevention requirements before acting. Requests are handled manually. Cancel active subscriptions through the billing portal or Patreon while the request is reviewed; submitting a request does not itself cancel billing.

Who operates Charm Lab?

Tenhauser Holdings LLC, based in California, United States.

For details, read our Privacy Policy, Terms of Service, and Refunds & cancellation policy.