Refunds & cancellation

Seven-day refund window

Contact us within seven calendar days of purchase to request a refund for an unused credit pack. The pack must be entirely unused.

For a subscription purchase or renewal, contact us within seven calendar days of that charge to request a refund if no subscription-covered exports have been completed in that billing period. Tell us which charge you are asking about.

We review duplicate charges, billing mistakes, and technical failures separately, including outside the seven-day window. These voluntary rules do not limit any refund or cancellation rights you have under applicable law.

How to request a refund

Email charmlabsupport@proton.me or open a support ticket. Include your account email, purchase date, and receipt or payment reference. Do not send card numbers or passwords. We verify the purchase and usage before confirming the outcome.

Approved refunds are issued to the original payment method. Posting time depends on Stripe and your bank. Refunded credit packs lose the associated credits, and a refunded subscription period may lose its paid access.

Cancel a Charm Lab subscription

Open Account → Plan & billing. For Studio or Maker, choose Manage billing / cancel subscription and complete cancellation in the billing portal. For Founding Member, choose Cancel founding membership and confirm that you permanently give up your founding spot. Cancellation stops future renewals; access normally continues through the end of the paid billing period unless a refund or other adjustment ends it earlier.

Cancellation alone does not automatically refund a previous charge. You can request a refund under the rules above. Contact support if you cannot access the billing portal. Deleting browser data, signing out, or requesting account deletion does not itself cancel a subscription.

Patreon membership

Manage and cancel your Patreon membership through Patreon. Disconnecting Patreon from Charm Lab does not cancel your Patreon payment. Refund requests for Patreon charges are handled through the creator and Patreon, rather than Charm Lab’s Stripe checkout.

Failed exports and digital delivery

A print kit is generated for download in your browser. Credits or subscription access are applied after payment is confirmed; confirmation can occasionally take a little time. Nothing is shipped.

An export that fails before the server completes the print kit should not consume an export credit. If generation succeeds but your download is interrupted, try the unchanged design again within 24 hours using the same account. Contact support if your balance looks wrong or the delivered file is unusable.

PNG conversion does not spend export credits. A failed conversion is not a paid export.

Founding Member cancellation

Cancel Founding Member in Account → Plan & billing. Renewal ends and your $5 founding spot is permanently forfeited. Your already-paid access continues through its paid period, unless refunded or otherwise restricted. The spot cannot be reclaimed and does not reopen for another member. Studio or credit packs remain available after founding access ends.

Test purchases

When the app or checkout says Test mode, no real payment is taken. Test credits and subscriptions are separate from live purchases and cannot be refunded as money.